Does my house have electricity?
What is the process to follow to restore my natural gas?
Is there a cost to restoring my service?
How long will I have to wait for an ATCO representative to visit my home?
How long will a relight take?
Do I have to be home when you come?
What if you miss me when you come to my home?
Is it safe for me to relight my own appliances?
Is there anything I should do with my electricity service?
Can an ATCO person come check my electrical panel?
Will I be charged for anything for the period I was not in my home?
Who is paying for these waived charges?
Will I be billed to get my services restored?
When can I expect my bill? My retailer advised you haven’t sent them the information they need to produce my bill.
What can I expect to see on my next bill?
I am choosing not to return to Fort McMurray. Will I still be charged for the time I was gone? What are you doing about my bill?
My property has been destroyed. How do I disconnect my service?
My service was disconnected for non-payment before the fire. Will I be disconnected again?
With nearly 8,000 employees and assets of approximately $19 billion, ATCO is a diversified global corporation delivering service excellence and innovative business solutions in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management); Electricity (power generation, distributed generation, and electricity distribution, transmission and infrastructure development); Pipelines & Liquids (natural gas transmission, distribution and infrastructure development, energy storage, and industrial water solutions); and Retail Energy (electricity and natural gas retail sales). More information about ATCO can be found on its website at www.atco.com.